Cancellation And Refund Policies

We understand that plans can change unexpectedly, and we aim to provide a fair and flexible policy for our valued guests. Please familiarize yourself with our cancellation and refund policy:

Cancellations made 3 days or more prior to the arrival date will receive a full refund of the amount paid.
Cancellations made between 3 days and 48 hours before the arrival date will incur a cancellation fee equal to 25% of the total reservation cost. The remaining amount will be refunded.
Cancellations made within 24 hours of the arrival date, no-shows, or early departures will not be eligible for any refund.
For special promotions, group bookings, or during peak seasons, different cancellation terms and conditions may apply. Please refer to the specific booking details or contact our reservation team for more information.
Refunds for eligible cancellations will be processed within 7-10 business days and credited back to the original payment method.
Any refund requests should be submitted in writing to our reservation team, mentioning the reservation details and reason for cancellation.

We highly recommend obtaining travel insurance to protect against unforeseen circumstances that may require the cancellation of your reservation.

We appreciate your understanding of our cancellation and refund policy, which enables us to efficiently manage our availability and provide the best service to all our guests. Should you have any further inquiries or need assistance, please feel free to contact our reservation team. Thank you for choosing Hotel The Cox Today, and we look forward to hosting you soon!"